Integration Platforms
Assigning an owner to orphaned integrations
Stabilise an ownerless integration, identify the teams that depend on it and complete an explicit operational handover.
Desk
Desk Operations
Looks at how teams document, govern and fund workflow automation over time.
Workflow Design
Documenting a workflow so another engineer can operate it
Create a workflow runbook that lets another engineer find an item, confirm its outcome and recover or escalate it safely.
Workflow Design
Integration platforms and workflow engines
Understand the roles of integration platforms and workflow engines, then assess the capabilities and operating model your processes need.
Data Mapping
Recording source-system dependencies
Build a source dependency register for a workflow, covering events, lookups, accounts, field contracts, owners and missed-work recovery.
Data Mapping
Separating orchestration state from business records
Define which system owns business facts and which progress an orchestrator stores, including references, versions and result IDs.
Workflow Design
Workflow data synchronisation
Plan record synchronisation across business applications by defining identity, field ownership, deletion rules and recovery checks.
Workflow Design
Workflow documentation and ownership
Build a discoverable workflow record, dependency map and operating runbook, with clear owners for changes, exceptions and retirement.
Workflow Design
Workflow operating costs
Estimate workflow operating costs using the right billing units, connected-service usage and confirmed business outcomes.